Primary Care Concierge

Introduction Primary Care Concierge (“Clinic”) is committed to protecting the privacy and security of our patients and members (“Patient/Member”). This Privacy Policy outlines how the Clinic collects, uses, discloses, and safeguards personal information in compliance with applicable Federal and State laws, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

1.1 Personal Information: The Clinic collects personal information necessary for the provision of healthcare services, including but not limited to:

• Name, address, phone number, and email address

• Date of birth, Social Security number, and insurance information

• Medical history, medications, and treatment plans

1.2 Usage Data: The Clinic may collect non-identifiable usage data related to:

• Access and usage of the patient portal or other digital tools

• Communication logs (e.g., calls, messages) for service tracking and quality assurance

1.3 Cookies and Tracking Technologies:

• The Clinic’s website and patient portal may use cookies or similar technologies to improve functionality, enhance user experience, and analyze traffic. Patients/Members may adjust browser settings to decline cookies; however, this may impact website functionality.

2. How We Use Information

2.1 Healthcare Services: Personal information is used to provide, coordinate, and manage healthcare services, including consultations, treatments, and referrals.

2.2 Communication: The Clinic uses contact information to communicate with Patients/Members about appointments, test results, or other relevant information. Text messaging originator opt-in data and consent will not be shared with any third parties.

2.3 Compliance and Reporting: Information may be used to comply with legal obligations, billing, or reporting requirements.

2.4 De-Identified Information: The Clinic may use de-identified or aggregated information for quality improvement, research, or marketing purposes. Such data will not contain personal identifiers.

2.5 Data Sharing Restrictions: Any and all personal information collected by the Clinic will never be sold or disclosed to third parties except as necessary to optimize patient care. Examples include referrals to specialists, billing and insurance processing, secure data storage, or facilitating other healthcare-related services. Any third-party access will adhere to strict confidentiality agreements and applicable privacy laws.

3. Information Sharing and Disclosure

3.1 With Your Consent: The Clinic will share information with specialists, labs, or other healthcare providers as necessary for your treatment and only with your consent.

3.2 Without Your Consent: Certain disclosures may be required by law, such as:

• Reporting communicable diseases to public health authorities

• Complying with subpoenas or legal investigations

3.3 Third-Party Service Providers: The Clinic may share medical information with third-party vendors for services like billing, or data storage, subject to strict confidentiality agreements. Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.

3.4 Third-Party Platforms Disclaimer: The Clinic is not responsible for breaches or data misuse by third-party platforms used for scheduling, billing, or telemedicine. Patients/Members are encouraged to review the privacy policies of these platforms.

4. Patient Portal and Digital Tools

4.1 Secure Messaging: The Clinic provides a secure patient portal for confidential communication. Patients/Members are responsible for maintaining the confidentiality of their login credentials.

4.2 Non-Secure Communication: Text messaging and email may not be secure. The Clinic is not responsible for the security of information shared via these channels.

5. Data Protection and Security

5.1 Safeguards: The Clinic employs administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure.

5.2 Breach Notification: In the event of a data breach, affected Patients/Members will be notified promptly as required by law.

5.3 Audit Logs: Patients/Members may request an audit log of who has accessed their records to ensure transparency and accountability.

6. Patient Rights

6.1 Access and Correction: Patients/Members have the right to access and request corrections to their personal information.

6.2 Restrictions on Use: Patients/Members may request restrictions on how their information is used or disclosed, though certain restrictions may limit the Clinic’s ability to provide services.

6.3 Opt-Out of Marketing: Patients/Members may opt out of receiving marketing communications.

6.4 Revocation of Consent: Patients/Members may revoke their consent for specific uses of their information, though this may affect the Clinic’s ability to provide services.

6.5 Right to File Complaints: Patients/Members may file complaints about privacy violations directly with the Clinic or with the U.S. Department of Health and Human Services (HHS).

7. Retention and Disposal of Information

7.1 Retention: The Clinic retains personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7.2 Disposal: Personal information is securely disposed of when no longer required, using methods that prevent unauthorized access or misuse.

8. Updates to this Privacy Policy

This Privacy Policy may be updated periodically. Patients/Members will be notified of significant changes, and updates will be posted on the Clinic’s website.

9. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us at: Primary Care Concierge
7659 E. Pinnacle Peak Rd. #110, Scottsdale, AZ 85255
Phone: 480-576-8222
Email: contact@primarycareconcierge.com

Acknowledgment and Agreement By using the Clinic’s services, the Patient/Member acknowledges that they have read, understood, and agreed to this Privacy Policy.